Terms & Conditions
TERMS AND CONDITIONS
Last updated: 12 September 2026
These Terms and Conditions ("Terms") explain the rules that apply when you use nagitokyo.com ("Website") or place an order with NAGI TOKYO. Please read these Terms carefully before placing an order. By placing an order on our Website, you agree to these Terms.
NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands. Full business and contact details are provided at the end of these Terms.
1. Definitions
- "We", "our", or "us" means NAGI TOKYO / Outlight Systems.
- "You", "your", or "customer" means any person who visits our Website or places an order.
- "Website" means nagitokyo.com.
- "Order" means a purchase request submitted through our Website.
- "Product" or "Products" means the items offered for sale on our Website.
- "Business day" means Monday to Friday, excluding public holidays.
2. Use of Our Website
You may use our Website to browse, learn about, and purchase our Products. You agree not to use our Website for any unlawful purpose, in a way that may damage or impair the Website, to interfere with other customers' use, to copy or commercially use our content without permission, or to submit false, misleading, or fraudulent information.
To place an order, you must be at least 18 years old or have permission from a parent or legal guardian, and you must have the legal capacity to enter into a purchase contract.
All content on our Website, including text, images, logos, product photography, graphics, design, and layout, belongs to us or our licensors and is protected by intellectual property laws. You may not use our content commercially without our prior written consent.
3. Orders and Order Acceptance
When you place an order on our Website, you are making an offer to purchase the selected Products at the price and terms shown at checkout. After placing an order, you will receive an automatic order confirmation email confirming that we have received your order request.
We reserve the right to refuse, cancel, or limit an order where necessary, including if a Product is unavailable, payment cannot be authorized, the shipping address is incomplete or outside our delivery area, we suspect fraud or misuse, there is an obvious pricing or stock error, or we are unable to fulfill the order for reasons outside our control. If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
4. Products and Product Information
We make reasonable efforts to display our Products accurately, including colors, sizes, materials, features, and descriptions. However, slight variations may occur due to photography, lighting, screen settings, manufacturing differences, or product updates. Product availability is not guaranteed until your order has been confirmed and processed. Sizing information is provided as a guide only.
5. Prices and Payment
All prices are displayed in US Dollars (USD) unless otherwise shown at checkout. Prices, available payment methods, taxes, and shipping options are clearly displayed before you complete your purchase. Payment is required at the time of placing your order.
Payments are processed securely by third-party payment service providers. We do not store full card details on our own servers. If there is an obvious pricing or product information error, we reserve the right to cancel the affected order and issue a full refund. For more details, see our Payment Policy.
6. Shipping and Delivery
We currently ship to the United States. Order processing time is usually 1 to 3 business days after order confirmation, excluding weekends and public holidays. After dispatch, estimated delivery time within the United States is usually 6 to 10 business days. Delivery times are estimates and are not guaranteed. We currently offer free tracked shipping on orders to the United States, unless stated otherwise at checkout. For full details, please see our Shipping Policy.
7. Returns, Refunds, and Cancellations
Our Return and Refund Policy explains your return rights, refund conditions, and the process for requesting a return. In summary: customers may request a return within 30 days of delivery; items must be unused, unworn, undamaged, and returned in their original packaging where possible; certain items may be excluded for hygiene, personalization, or legal reasons; refunds are issued to the original payment method after the returned item has been received and inspected; and return shipping costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect. For full details, please see our Return and Refund Policy.
8. Consumer Rights
Nothing in these Terms limits or removes any mandatory consumer rights you may have under applicable law. If you are a consumer located in the United States, you may have legal rights under applicable state and federal consumer protection laws relating to faulty goods, cancellations, returns, refunds, or disputes. These rights apply in addition to our store policies where required by law.
9. Failed Delivery, Incorrect Address, or Refused Packages
You are responsible for providing a complete and accurate shipping address at checkout. If delivery fails because the address was incorrect, incomplete, refused, or the package was not collected within the carrier's holding period, the package may be returned to us or our fulfillment partner. In these cases, we may deduct shipping or carrier fees from any refund, unless the failed delivery was caused by our error. If you would like the order re-sent, additional shipping costs may apply.
10. Product Use
You are responsible for using Products safely and for their intended purpose. We are not responsible for damage, injury, or loss caused by misuse, improper care, failure to follow product instructions, or normal wear and tear. Care instructions, where applicable, should be followed to preserve the condition of the Product.
11. Promotions and Discounts
From time to time, we may offer promotions, discount codes, or special offers, which may be subject to additional terms including expiry dates, minimum order values, product exclusions, or one-use-per-customer limits. Discount codes must be entered at checkout and cannot usually be applied after an order has been placed. We reserve the right to modify, suspend, or cancel promotions where necessary, including in cases of misuse, technical error, or suspected fraud.
12. Website Availability and Errors
We aim to keep our Website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free, or fully up to date. We may update product information, prices, availability, or Website content at any time. If we discover an error that affects your order, we will contact you as soon as reasonably possible and offer a suitable solution.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it, who we share it with, how long we keep it, and what rights you may have.
14. Intellectual Property
All content on our Website, including images, text, graphics, logos, icons, product descriptions, design elements, and layout, is owned by us or licensed to us. You may not copy, reproduce, distribute, modify, or commercially use any part of our Website or content without our prior written permission.
15. Third-Party Links and Services
Our Website may contain links to third-party websites or services, including payment providers, social media platforms, and shipping carriers. We are not responsible for the content, privacy practices, security, or availability of third-party websites or services. Using third-party services may be subject to their own terms and privacy policies.
16. Limitation of Liability
To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, business, data, or opportunity. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
17. Force Majeure
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control, including natural disasters, severe weather, war, terrorism, strikes, pandemics, government restrictions, customs delays, carrier disruptions, supplier disruptions, or technical outages. If such an event affects your order, we will contact you and work to resolve the situation as soon as reasonably possible.
18. Complaints
If you have a complaint about your order, product, delivery, return, refund, or our service, please contact us first at support@nagitokyo.com. Please include your order number and a clear explanation of the issue. We aim to acknowledge complaints within 2 business days and resolve them within 14 days where possible.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, Website, policies, or legal requirements. When we update these Terms, we will change the "Last updated" date at the top of this page. The Terms in effect at the time you place your order will apply to that order.
20. Governing Law
These Terms are governed by the laws of the Netherlands, where our business is registered, unless mandatory consumer protection laws in your country or state of residence provide otherwise. If you are a consumer located in the United States, you retain any mandatory rights under the laws of your state of residence. Nothing in these Terms limits those rights.
21. Who We Are
NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands.
Legal company: Outlight Systems
Registered office: Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, The Netherlands
Chamber of Commerce (KvK) number: 42045311
VAT number: NL869455904B01
22. Contact Us
Email: support@nagitokyo.com
Phone: +31 6 51691724
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
Average response time: Within 24 hours on business days