Payment Policy

PAYMENT POLICY

Last updated: 12 September 2026

This Payment Policy explains how payments are processed at NAGI TOKYO. By placing an order with NAGI TOKYO, you agree to the payment terms described below.

NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands. Full business and contact details are provided at the end of this policy.

1. Accepted Payment Methods

We accept the payment methods shown at checkout. Depending on your location and the payment options available at the time of purchase, these may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other secure payment methods displayed at checkout

Available payment methods may vary depending on your country, device, browser, order value, and payment provider availability.

2. Currency

Prices on our website are displayed in US Dollars (USD) unless otherwise shown at checkout. The final amount to be charged will always be clearly displayed at checkout before you complete your order.

3. Payment Timing

Payment is required at the time you place your order. Your order will not be processed or dispatched until payment has been successfully authorized. Once payment is authorized, you will receive an order confirmation email at the email address provided during checkout.

4. Secure Payment Processing

All payments are processed securely through trusted third-party payment service providers. We do not store full credit card, debit card, or bank account details on our own servers. Payment information is encrypted and handled by payment providers using secure payment technology. Our website uses HTTPS/TLS encryption to help protect information submitted through checkout.

5. Payment Authorization

When you place an order, your payment provider may authorize the transaction before the payment is fully completed. If payment authorization fails, your order may not be accepted or processed. Common reasons for payment failure include incorrect card or billing details, insufficient funds, card issuer decline, bank security checks, an expired card, a payment provider error, or a failed identity verification.

6. Failed or Declined Payments

If your payment is declined or fails, please check that your payment details are correct and try again. You may also contact your bank, card issuer, PayPal, or payment provider for more information. If you continue to experience payment issues, please contact us at support@nagitokyo.com. Please do not send card details or sensitive payment information by email.

7. Payment Verification and Fraud Prevention

For security reasons, some orders may be subject to additional payment verification. We reserve the right to delay, cancel, or refuse an order if payment cannot be verified, the billing or shipping information appears incorrect or incomplete, we suspect fraudulent, unauthorized, or suspicious activity, or the payment provider flags the transaction for review. If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

8. Taxes and Fees

Prices, taxes, shipping costs, and any available payment options are shown at checkout before you complete your order. Where applicable, sales tax may be calculated and collected at checkout based on your delivery address. Any duties or carrier handling fees not collected at checkout are the responsibility of the customer. For more information, please see our Shipping Policy.

9. Refunds

Approved refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different card, bank account, or payment method than the one used for the original order. Refunds are processed according to our Refund and Return Policy. After we issue a refund, your bank, card provider, PayPal, or payment provider may take additional time to make the funds visible in your account.

10. Pricing Errors

We make reasonable efforts to ensure that all prices and product information on our website are accurate. If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund. If this happens, we will contact you as soon as reasonably possible.

11. Chargebacks and Payment Disputes

If you have an issue with your order, payment, refund, delivery, or product, please contact us first at support@nagitokyo.com. We aim to respond within 24 hours on business days and will work with you to resolve the issue. Opening a chargeback without contacting us first may delay the resolution process. This does not affect any rights you may have through your bank, card provider, or payment provider.

12. Who We Are

NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands.
Legal company: Outlight Systems
Registered office: Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, The Netherlands
Chamber of Commerce (KvK) number: 42045311
VAT number: NL869455904B01

13. Contact Us

Email: support@nagitokyo.com
Phone: +31 6 51691724
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
Average response time: Within 24 hours on business days