Privacy Policy
PRIVACY POLICY
Last updated: 12 September 2026
This Privacy Policy explains how NAGI TOKYO ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with our store. This Privacy Policy applies to our website at nagitokyo.com and to all purchases made through our online store.
NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands. The party responsible for your personal data is Outlight Systems. Full business and contact details are provided at the end of this Privacy Policy.
1. Information We Collect
We collect only the personal information necessary to operate our store, process orders, provide customer support, improve our website, and comply with legal obligations.
Information you provide directly may include your full name, email address, phone number (if provided), shipping address, billing address, order details and purchase history, customer service communications, and account details if you create an account.
Information collected automatically when you visit our website may include your IP address, browser type, language, operating system, device information, pages visited and time spent, referral source, approximate location based on your IP address, and cookies and similar tracking technologies as explained in Section 8.
Payment information. We do not store full credit card, debit card, or bank account details on our own servers. Payments are processed securely by our payment service providers. We may receive limited payment-related information, such as the payment method used, transaction reference, payment status, and partial card details where available, for order management and record-keeping purposes.
2. How We Use Your Information
- Order fulfillment: to process your order, confirm your payment, prepare your items, arrange delivery, and send order and tracking updates.
- Customer service: to respond to enquiries, process returns and refunds, handle complaints, and provide support.
- Account management: to manage your customer account if you create one.
- Fraud prevention and security: to detect, prevent, and investigate fraudulent, suspicious, or unauthorized activity.
- Marketing communications: to send newsletters, promotions, or product updates where permitted. You can unsubscribe at any time.
- Website improvement: to understand how visitors use our website and improve our products and customer experience.
- Legal compliance: to comply with applicable consumer protection laws, tax laws, accounting obligations, and other legal requirements.
We do not sell your personal information.
3. Who We Share Your Information With
We share personal information only where necessary to operate our business and provide our services. We may share relevant information with payment service providers, shipping carriers and delivery partners, fulfillment partners and warehouses, email and customer support platforms, website and hosting providers, analytics providers, marketing platforms (such as Google or Meta, where permitted), and legal, tax, accounting, or regulatory authorities where required by law. We require our service providers to handle personal information securely and only for the purposes for which it was shared.
4. International Data Transfers
Some of our service providers, fulfillment partners, shipping partners, analytics providers, or marketing platforms may process personal information outside your country of residence, including in the European Economic Area or elsewhere. Where personal information is transferred internationally, we take appropriate steps to protect it in accordance with applicable data protection laws, and we share only the minimum personal information necessary to provide the relevant service.
5. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include order and transaction records (up to 7 years, where required for tax and accounting purposes), customer service communications (up to 3 years after the last contact), marketing consent and unsubscribe records (for as long as needed), and account information (until you delete your account, unless retention is required for legal or business purposes). After these periods, your information will be deleted, anonymized, or securely archived where legally required.
6. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention obligations), request that we limit how we process your data, receive your data in a portable format, object to processing (including direct marketing), and withdraw consent where processing is based on consent.
US residents. If you are a resident of California or another US state with applicable privacy laws (such as the CCPA/CPRA), you may have additional rights, including the right to know what personal information we collect, the right to request deletion, the right to opt out of the "sale" or "sharing" of personal information, and the right not to be discriminated against for exercising your rights. We do not sell your personal information.
To exercise your rights, contact us at support@nagitokyo.com. We aim to respond to privacy requests within 30 days, or as required by applicable law.
7. Marketing Communications
We only send marketing emails, such as newsletters, promotions, and product updates, where you have opted in or where otherwise permitted by law. Every marketing email includes an unsubscribe link. You may also unsubscribe at any time by contacting support@nagitokyo.com. Transactional emails, including order confirmations, shipping updates, delivery updates, return confirmations, and refund notifications, are necessary to fulfill your order and are not considered marketing emails.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve your shopping experience, analyze website performance, and, where you consent, support marketing and advertising. For more information, please see our Cookie Policy.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure, including HTTPS/TLS encryption, secure payment processing, and access controls. No website, system, or method of transmission is completely secure. If we become aware of a personal data breach affecting your information, we will take appropriate action and notify affected individuals and relevant authorities where required by applicable law.
10. Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information without consent, please contact us at support@nagitokyo.com and we will take appropriate steps to delete the information.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment providers, and shipping carriers. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before sharing personal information with them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices. When we update this Privacy Policy, we will change the "Last updated" date at the top of this page. Where required by law, we will provide additional notice of significant changes.
13. Who We Are
NAGI TOKYO is a trade name of Outlight Systems, registered in the Netherlands.
Legal company / data controller: Outlight Systems
Registered office: Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, The Netherlands
Chamber of Commerce (KvK) number: 42045311
VAT number: NL869455904B01
14. Contact Us
Email: support@nagitokyo.com
Phone: +31 6 51691724
Postal address: Outlight Systems / NAGI TOKYO, Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, The Netherlands
We aim to respond to all privacy-related enquiries within 30 days, or as required by applicable data protection law.